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New Printing System: What Do You Think?A Closer Look on the Incident for Improvements

 

   

  On the first day of school, student A headed to computer lab to print out his paper for class. Unlike the last semester, however, every computer had a note saying, “No printing.” For lack of other option, he went to one of the “Standing PCs.”

  Yet, using it was also very hard because the waiting lines were too long. By the time when it was finally his turn, somehow, the printer did not work. He pushed the “start printing” button a few times but it did not respond. Because the line behind him was so long, he had to give up his spot without the printouts. With the start of the new school year, Dongguk University has decided to make a contract with AJ Networks to provide better printing services for students. However, during the beginning of the semester, many students experienced inconveniences due to system errors. Now, it has been approximately two months since the school started; there needs to be a closer look to see how the system can be improved for higher satisfaction. During the winter vacation, the Office of Planning and Facility Management began a new project regarding the printing service improvements. For the past few years, the school had worked with Dongguk C&P, which had 14 employees, 51 standing PCs and printer sets, 28 printers, and 35 copy machines. The school investigated and came to the conclusion that, except for some of the standing PCs, most of the equipment was too old to use. Furthermore, according to a survey in 2014, the school found that many students expressed discontents at the fact that the workers are unfriendly, and that students could only get a printing card using cash. Because of this, it was hard to detect problems like being over charged. With the intention to improve the system, the school planned to replace the equipment to newer ones and include credit cards, check cards and transportation cards in the payment system along with cash. As the school designed, it implemented the new system with AJ Networks.

  However, in the first few days, the new printing system did not work well at all. This could be seen on the internet community. Especially on D-yeon and the school Facebook page, students often complained about how credit cards did not work on printers even though it worked perfectly fine for other usages, how often the charge changed because of errors, and how the lines to print were so long. Lee Yeo-jin, a sophomore from Mass Communication and Journalism expressed, “I still remember the first day when I tried to use the new payment system. I was actually very glad that it changed, yet mine did not work at all. I guess the system had lots of errors back then. Also, I have seen many people giving up because the printers just did not work for some reasons.” Not only the students, but also many professors had to go through the inconvenience because quite a large number of them needed bookbinding for the textbooks for their classes. According to a professor Kim Zio from Dharma College, she explained that there were problems of contacting the printing service, with binding the textbooks, and with distributing the textbooks. She mentioned, “I had to talk to them many times regarding the textbooks, but it was so hard to reach them. Also, there were some parts missing from the textbooks. Moreover, I received a lot of questions and complains from students because they distributed the books in a different place. They switched the textbooks between my first period and second period students, and they could not prepare the textbooks in time.” As The Dongguk Post investigated, such issues were not simply a result of the transition process only.

  The Post has discovered the trouble between the school and the Dongguk C&P which took place during the winter vacation. According to the Office of Planning and Facility Management, the contract between the school and the Dongguk C&P expired on December, 31st, 2014. As they planned, the school delivered their requirements for the expected improvements. However, Dongguk C&P rejected these requirements, so the school hired a new company, AJ Networks. According to Cho Yak-dol, an employee from the Office of Planning and Facility Management, “We do acknowledge the problems that students faced. I believe this was because AJ Networks had a short period of time to start their programs here. Dongguk C&P was scheduled to withdraw their equipment on January 1st, 2015. Unfortunately, this did not take place until February 10th.” On the other hand, Dongguk C&P insisted that they are the victim in this situation. They appealed that they were planning to adopt the new payment system on campus with a company called “i-print.” However, the school imposed an additional demand that they work with a particular business. They considered that the business the school required lacked capability to proceed with the project, and due to that, they rejected the proposal. But unfortunately, the school decided to stop the negotiation with Dongguk C&P and supported another business instead. Kim Mun-sik, representative of Dongguk C&P, carefully said, “I think that constant investment is what matters the most to manage printing center in school. Because we worked for more than 20 years for Dongguk University, we tried our best to satisfy the students. All the projects that we had to follow implement like starting a “manless printing” system for the Bio-medical Campus in 2011 and remodeling the copying center at Dongguk Hall and Wonheung Hall have left us with a huge debt.” Even with this chaotic incident, AJ Networks seems to achieve their goal which aimed to benefit the students by providing better service. They have successfully introduced the new payment system, including credit cards, check cards, and transportation cards, and provided lower price: 40 won for a page which is 20 percent cheaper. A manager from AJ Networks, Byun Jae-sam announced, “Dongguk university is probably one of the schools which has the most “manless printers.” So due to this, there has been a problem recharging the paper and toner for those. We are going to solve such issues by hiring student workers on campus. It is actually a big sacrifice to have lower price for printing, yet we will try our best to support students at Dongguk.”

  The school has introduced and adopted many new services to provide students better lives on campus. This new printing service would also be one of them. Yet, unlike what they intended, they had to go through the troubles with businesses and this has caused students inconvenience. As the semester proceeded, the errors which had appeared are slowly being adjusted. Professor Kim commented, “The workers were very positive about reworking my textbooks. I originally ordered glued-textbooks but they easily ripped apart. As soon as they acknowledged this problem, they remade the textbooks as spring-binded instead without any more cost.” In the same way that a real effort has been made to make the transition to the new printing system as smooth as possible, more attention to small details will continue to improve campus life for Donggukians. There is no doubt that the school and the business work hard to benefit the students as they promised even after the all incidents. It is up to student to make the judgment.

Lee Seo-yeon  sullylee0516@dongguk.edu

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